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Procedures (Health and Other): July 4, 2023
A. In Kitchener, our store is open. We prefer
that you make an appointment so we don't get too many customers at one
time in the store. Our store, staff and workshops are functioning
full-time with sanitary procedures.
If
you need an instrument, bow, or any accessories, supplies or repairs /
restorations / rentals / appraisals or consignments, please call us for
a convenient appointment time (519-743-3838 in Kitchener).
If you
come without an appointment, please let us know what you need when you
arrive and we will try to help you, but if our store is full from
appointments, you may have to wait a bit.
In Stratford, we are available by appointment only. (519-273-4082 in
Stratford, Ontario).
A mask is not required at this time in our
store in Kitchener, but since we are in a fairly small space, and have
limited staff, if you prefer to wear one to protect yourself and us,
please do so.
If you are sick with any transmissable virus, or if you have been
exposed to anyone who is sick in the last two weeks, please wait until
you are sure you are well before you come here.
Note: Our
workshop/store bathroom is not open for public use.
B.
Payments can be made in four possible ways:
- E-transfer: For
payments you can make in advance. (E-transfers can sometimes take an
hour or two before they show up on our computer, from the bank), for any
items, especially those over $250 including tax.
Please send your
e-transfer to:
iinfo@riedstrasviolinshop.com
We have automatic deposit at this email. Please double check the
spelling carefully.
- TAP: IN-store, for amounts under $250
including tax. Or if you are curbside, we can tap your credit card in
our store if you have that feature on your card, while you wait outside.
(Please make sure you do have this tap feature before you come for a
curbside pickup).
- CASH: In-store or curbside.
- DEBIT
(preferred) or MASTERCARD/Visa. Note: we do not accept credit card for
payments over $2000.
C. In our Stratford workshop/store, please
wear a mask and maintain social distancing as much as possible. We are
available here by appointment Tuesday to Friday. Please call
519-273-4082.
D. Shipments: Provided you pay in advance, we can
also ship anything you would like such as:
all instruments (violin
family, brass, and woodwinds, guitars and mandolins), bows, cases, that
we have for sale. We also have music, books, cd's, records, and all
accessories.
We will send packages by mail or courier to you, at
cost price for shipping, insurance, adult signature and handling. For
International shipments, the purchaser will be responsible to pay any
customs, duty and brokerage fees assessed by their country.
E.
Repair, Authentication or Appraisal: Please include a dated note with
your name, address, phone and email on it. You will receive a receipt
from us for instruments/bows being left for repair or evaluation. It can
sometimes take a day or more, before we can start them depending on our
workload and what is required for your item.
For bows, we can often
start them on the same day or next day. Sometimes we can finish them the
same day, depending what they need.
F. Purchases, or Rentals:
Please discuss with us by phone, or email, or in person what you would
like to have. If we have time, we can send pictures and descriptions. We
will do our best to select the best exact item(s) you would like from
our extensive collection to match your request and your budget.
G. To return or exchange an instrument, bow, or case for another, please
let us know within 3 days, and we will arrange an in-store appointment
time for you to drop off the first item(s) [which must be in the same
condition as when sold], and for you to pickup the replacement item(s).
There is no restocking fee, if you paid by cash, e-transfer, debit or
certified cheque.
*** However, if you paid by credit card, we
don't get that fee back from the credit card companies, so for straight
refunds we will deduct a 3% restocking fee. But for an exchange, the 3%
is only on the difference in price between the two items if the new item
costs less than the returned item.
We at Riedstra's Violin Shop
are very grateful for your continued support and care.
sincerely,
Henry Riedstra. HBA, BEd.
Luthier, Appraiser, Restorer and Dealer
since 1973.
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